Shipping Policy – Primo Shop Kenya

At Primo Shop Kenya, we are committed to delivering your orders quickly and securely across Kenya.

Order Processing

All orders are processed within 1 business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is confirmed and prepared for shipment, you will receive a notification via email or SMS confirming that your order has been dispatched.

Delivery Locations

Primo Shop currently delivers across Kenya.

We ship to major towns including:

Nairobi

Mombasa

Kisumu

Nakuru

Eldoret

Thika

Other towns and regions within Kenya

Delivery Time

Estimated delivery times are as follows:

Nairobi: 1–2 business days

Other major towns: 2–3 business days

Remote areas: 3–5 business days

Delivery times may vary depending on courier operations and location.

Shipping Costs

Shipping costs are calculated at checkout depending on the delivery location and the size or weight of the item.

In some cases, free shipping promotions may be offered for selected products or orders.

Order Tracking

After your order is shipped, customers may receive tracking details or delivery updates via email, SMS, or phone call from our delivery team or courier partner.

Failed Deliveries

If delivery fails due to incorrect address information or the recipient being unavailable, our team will contact you to arrange a new delivery time.

Additional delivery charges may apply in some cases.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact our support team within 24 hours of receiving the package so we can investigate and assist you.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@primoshop.co.ke
Phone / WhatsApp: +254700072804

Our customer support team will respond within 24 hours during business days.